Privacy Policy

1. Scope and who we are

AgentNest is a Shopify application operated by Ecommerce Storez, referred to in this policy as “AgentNest,” “we,” “us,” or “our.”

This policy applies to information processed through the AgentNest application, its embedded Shopify Admin interface, related support communications, and the AgentNest service infrastructure.

Shopify merchants determine which store information they make available by installing the application and approving the permissions displayed by Shopify.

2. Information we collect

Shop and merchant information

Product catalog information

Application and billing information

Shopify manages subscription approval and recurring billing. AgentNest does not collect or store merchant payment-card details.

3. Order data and protected customer data

AgentNest can process limited Shopify order and line-item information from the trailing 60-day reporting period to connect actual product sales with catalog findings.

This information can include order dates, order status, test or cancellation status, line-item product and variant identifiers, quantities, currency, and relevant sales amounts.

AgentNest uses this information only to calculate product-level revenue reporting and help merchants prioritize catalog improvements. AgentNest does not use order data for advertising, profiling individual customers, determining creditworthiness, or selling customer information.

AgentNest is designed not to request or use customer names, personal email addresses, phone numbers, shipping addresses, billing addresses, or payment-card details for catalog-readiness analysis.

Test orders and cancelled orders can be excluded from qualifying revenue calculations.

4. How we use information

We use information to:

• Authenticate the merchant and securely connect AgentNest to the merchant’s Shopify store.
• Scan products and calculate catalog-readiness scores.
• Identify missing, incomplete, inconsistent, or weak product information.
• Display product-level findings and recommended actions.
• Apply merchant-approved automatic or assisted product updates to Shopify.
• Record successful fixes and calculate billing-cycle usage.
• Connect recent product revenue with catalog findings for prioritization.
• Provide support, investigate errors, prevent abuse, and maintain service security.
• Meet legal, regulatory, contractual, and Shopify platform obligations.

We do not use Shopify data for purposes unrelated to providing and securing AgentNest.

5. Legal bases for processing

Depending on the applicable jurisdiction, we process information based on one or more of the following:

• Performance of our agreement with the merchant.
• The merchant’s instructions and authorization through Shopify.
• Our legitimate interests in providing, securing, supporting, and improving AgentNest.
• Compliance with legal and regulatory obligations.
• Consent, where consent is required by applicable law.

6. How information is shared

We do not sell, rent, or trade merchant or customer personal information.

Information may be shared with:

• Shopify: to authenticate the app, retrieve authorized store data, write merchant-approved product updates, manage billing, and comply with Shopify requirements.
• Infrastructure and service providers: providers that support application hosting, databases, security, monitoring, communications, and technical operations.
• Professional advisers: legal, accounting, security, or compliance advisers where reasonably necessary.
• Authorities or other parties: when required by law, legal process, or to protect rights, safety, and service security.
• Business successors: in connection with a merger, acquisition, restructuring, financing, or transfer of the AgentNest business, subject to appropriate confidentiality and privacy protections.

Service providers may process information only for the services they provide to us and are expected to protect it appropriately.

7. Data retention and deletion

We retain store and application data only for as long as reasonably necessary to provide AgentNest, maintain security and records, resolve disputes, meet legal obligations, and enforce our agreements.

Active-store data is generally retained while the application remains installed and in use. Temporary processing files and superseded scan data may be deleted or overwritten when no longer needed.

Following application uninstallation, we restrict further processing and delete or anonymize store-associated data when Shopify sends the applicable shop-deletion request, unless limited information must be retained for legal, security, fraud-prevention, or financial-record obligations.

When Shopify sends an authorized customer data request or customer deletion request, we search for and provide or delete relevant personal information where applicable. Because AgentNest does not intentionally use customer identity information for its core functionality, we may hold no directly identifying customer record responsive to a particular request.

Merchants can also request deletion by contacting appsupport@ecommercestorez.com .

8. Data security

We use reasonable administrative, organizational, and technical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards include, where appropriate:

• Encrypted HTTPS connections in transit.
• Restricted access to production systems.
• Authentication and authorization controls.
• Verification of Shopify webhook signatures and authenticated application requests.
• Monitoring, backups, patching, and incident-response procedures.
• Data minimization and purpose-limited processing.

No system can guarantee absolute security. Merchants should protect their Shopify accounts, credentials, and authorized user access.

9. Privacy rights and requests

Depending on applicable law, individuals may have rights to request access, correction, deletion, restriction, portability, or objection concerning personal information.

Customers should normally submit requests through the Shopify merchant with whom they interacted. Shopify can then send the appropriate privacy request to installed applications.

Merchants and other individuals may contact us directly using the email address below. We may need to verify the requester’s identity and authority before responding.

Individuals may also have the right to complain to an applicable data-protection authority.

10. International data transfers

AgentNest and its service providers may process information in countries other than the country where the merchant or customer is located.

Where required, we use appropriate contractual, organizational, and technical safeguards for international transfers of personal information.

11. Children’s privacy

AgentNest is a business application intended for Shopify merchants and authorized business users. It is not directed to children, and we do not knowingly collect personal information directly from children through the application.

12. Changes to this policy

We may update this Privacy Policy to reflect changes to AgentNest, Shopify requirements, our data practices, or applicable law.

The effective date displayed at the top of this page identifies the latest version. Material changes may also be communicated through the application, the Shopify App Store listing, or direct merchant communications where appropriate.

13. Contact us

Contact Ecommerce Storez with privacy questions, requests, or concerns relating to AgentNest.